Archive for Customers & Clients

CONSUMER PROTECTION ACT

CONSUMER PROTECTION ACT

By: Dr Johan Erasmus Overview of the main features of the Act’ Background The Act sets out the minimum requirements to ensure adequate consumer protection in South Africa. This Act constitutes an overarching framework for consumer protection, and all other laws which provide for consumer…

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3 STEPS TO CUSTOMER RETENTION THAT LASTS

3 STEPS TO CUSTOMER RETENTION THAT LASTS

Be welcoming. People are more inclined to engage with a company that makes them feel important and appreciated. Non-verbal signals such as tone of voice, expressions, posture, and dress all send subtle but powerful messages to them about how much they’re valued, how important their…

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CUSTOMER MANAGEMENT TIPS

CUSTOMER MANAGEMENT TIPS

Aki Kalliatakis, founder of The Leadership Launchpad, has some advice for businesses looking to improve service performance:  MAKE CUSTOMERS’ LIVES EASIER  Companies need to look at four levels:  What can be done to make it physically easier for customers? What can be done to make…

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